HOW
DO I...
OBTAIN
TELEPHONE APPOINTMENTS/ADVICE?
You may request a telephone appointment instead of a face to face consultation. The designated health care professional will telephone you around the allotted appointment time.
Telephone consultations can be safely used in many circumstances where an examination is not necessary. We hope you will find them useful and save you the time and disruption of coming to the surgery.
Your doctor or practice nurse will be happy to give advice on the telephone when they are not consulting. On most days the doctor will be available between 11.15 and 11.45am and the practice nurse between 12.30 and 1.00pm. The practice nurses are also available between 2.00 and 2.30pm.
The receptionists have been asked not to interrupt your doctor or nurse when they are with patients except in the case of an emergency.
HOW
DO I...
MAKE APPOINTMENTS? (Consultation times may vary)
DOCTORS
* Monday - Friday Mornings
- 9.00 - 10.20am and 11.30 - 12.50pm
* Monday - Friday Afternoons
- 2.30 - 4.50pm and 2.50 - 5.10pm
Please note that the doctors work
on a rota basis so not all consult at the same time.
PRACTICE NURSES
9.00am - 12 noon
3.00 - 5.00pm
HOW
DO I...
CANCEL APPOINTMENTS?
Many appointments are "lost"
each month because patients fail to attend. If you are unable to keep
an appointment would you please cancel it, giving as much notice as
possible. We can then allocate the time to other patients who require
to be seen.
HOW
DO I...
OBTAIN HOME VISITS?
Home visits can be requested
for those who are unable to attend the health centre due to medical
reasons. It is at the doctor's discretion but please let us know early
in the day if you think a house call is necessary.
HOW
DO I...
OBTAIN RESULTS OF TESTS?
As the switchboard is at its busiest between 9.00 and 11.00am we would ask you to telephone after 11.00am for any results you may require. Please allow two days before telephoning for results and remember that some results take longer than two days to be processed.
LABORATORY SPECIMENS
If you have been asked to
provide a sample for testing, please do so by 10.00am at the very latest.
There is a yellow bin at the corner of the reception desk for the samples.
Suitable containers may be obtained from the receptionist. |
